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Troubleshooting

During your use of CipherOS, you may encounter some unexpected issues.

We can't do much about these unless appropriate logs are shared to us.

Note

No Support will be provided if you have made unauthorized changes to CipherOS builds, ie flashing Magisk, KSU, Custom Kernels etc.

Report an issue

Note

Make sure you are running the latest version of CipherOS available for your device before opening a ticket.

To report an issue, Open a Ticket on our Github Issue Tracker.

To properly report an issue, the following logs must be provided in the ticket:

  • logcat (System Log).
  • dmesg (Kernel Log).

Logcat

To grab a logcat it is required to have USB debugging enabled:

  • Go into Settings -> About Phone and press 7 times the Build Number.
  • Go into Settings -> System -> Developer options and enable USB Debugging.
  • Open an ADB & Fastboot tools window on your PC and run this:
$ adb logcat -d > logcat.log
  • If a radio buffer log is requested, run this as well:
$ adb logcat -db radio > radio.log

Dmesg

Grabbing a dmesg requires root access. Fortunately, userdebug builds of CipherOS can access a root shell enviroment out-of-the box:

  • Go into Settings -> About Phone and press 7 times the Build Number.
  • Go into Settings -> System -> Developer options and enable USB Debugging and Rooted debugging.
  • Open a ADB & Fastboot tools window on your PC and run this:
$ adb root # Enables root shell
$ adb shell dmesg > dmesg.log